Delivery
All orders are prepared within 48 business hours and then handed over to the carrier. We do not ship at weekends, and the delivery times below are indicative.
| Destination | Delivery time | Rate |
|---|---|---|
| Metropolitan France — Colissimo home delivery | 2 to 3 business days | €7.90, free on orders over €80 |
| Metropolitan France — Pickup point | 3 to 5 business days | €4.90, free on orders over €65 |
| Metropolitan France — Express | 1 to 2 business days | €10.90 |
| Belgium, Germany, Luxembourg, Netherlands | 2 to 3 business days | €14.90, free on orders over €150 |
| Austria, Ireland, Italy, Portugal, Spain | 2 to 3 business days | €16.90, free on orders over €150 |
| Rest of the European Union | 3 to 5 business days | €19.90, free on orders over €150 |
| Switzerland | 2 to 3 business days | €19.90, free on orders over €250 |
Outside France, orders are shipped by Colissimo Europe home delivery and handed over against signature. The rest of the European Union means Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia and Sweden.
Switzerland lies outside the customs territory of the European Union: your parcel is subject to a customs declaration, and any duties and taxes remain payable by you.
A tracking number will be sent to you by email as soon as your order is shipped.
Returns and exchanges
Is a pair not quite right for you? You have 14 days from receipt of your order to return it to us, with no justification required. Here is how to proceed.
1. Check that your item is eligible for return
- The shoes are in their original condition and have not been worn outdoors
- The soles are clean and unmarked: please try your shoes on a rug or carpet
- The original box and any accessories are included with the return
2. Make your request
Write to us using the form on the Contact page, indicating:
- Your order number and the item(s) concerned
- Whether you would like a refund or a size exchange (specifying the new size)
- The chosen return method: simplified or standard (see below)
We will respond within 24 hours with return instructions.
3. Choose your return method
| Simplified return | Standard return | |
|---|---|---|
| How | We will email you a prepaid label to print and attach to your package | We will provide you with the return address; you choose your carrier |
| Cost | Carrier rate, indicated before the label is sent and deducted from your refund | Your carrier's rate, paid by you |
| Drop-off | Post office or pickup point | According to the carrier chosen |
| Tracking | Included | Strongly recommended |
| Available | Metropolitan France | All destinations |
For standard returns, keep your proof of postage and tracking number until you receive your refund: these are your only proof of shipment should the package be lost.
4. Prepare your package
- Place the shoes back in their original box, with their protective paper
- Place the box inside a shipping carton or bag: never attach the label directly to the shoebox
- Include a note with your order number
5. Your refund
Upon receipt, your return will be inspected and then refunded within 5 business days to the payment method used for the order. An email will confirm the refunded amount.
The refund includes the price of the returned items and, if you are returning your entire order, the standard shipping costs initially paid. For simplified returns, the cost of the label is deducted.
Size exchange
Returning the first pair follows the same rules, at your choice: simplified return, for which the cost is requested before the label is sent, or standard return at your own expense.
Upon receipt of this first pair, we will ship the new size to you. Shipping is free within Metropolitan France. If the requested size is no longer available, we will issue a refund.
Defective item or order error
If your item is defective or does not match your order, please contact us with a photo. We will send you a free return label, then we will replace the item or provide a full refund, including shipping costs.