Order
Can I modify or cancel my order?
As long as it has not been shipped, yes. Please write to us as soon as possible using the form on the Contact page, including your order number. Once the package has been handed over to the carrier, you will need to go through the return process.
How do I know if my order has been sent?
You will receive an email with a tracking number as soon as it is handed over to the carrier, generally within 48 business hours.
Delivery
What are the delivery times and rates?
Allow 2 to 3 business days in Metropolitan France: €7.90 for home delivery and €4.90 to a pickup point. Delivery is free on orders over €65 for pickup points and over €80 for home delivery. Within Europe, allow €14.90 to Belgium, Germany, Luxembourg and the Netherlands, €16.90 to Austria, Ireland, Italy, Portugal and Spain, and €19.90 to the rest of the European Union and Switzerland. Details by destination can be found on the Delivery and returns page.
Do you ship internationally?
Yes, throughout the European Union and to Switzerland. Switzerland lies outside the customs territory of the Union: any duties and taxes there remain the responsibility of the recipient.
Sizes
Do your shoes fit true to size?
Yes. Take your usual size. If you are hesitating between two sizes, choose the larger one: an insole can easily adjust a shoe that is a bit too big, whereas a shoe that is too small cannot be fixed.
What should I do if the size is not right?
Request an exchange within 14 days of receipt. You return the first pair at your own expense, and we will ship the new size to you free of charge within Metropolitan France. The complete process is described on the Delivery and returns page.
Returns
How long do I have to return an item?
14 days from the receipt of your order, without needing to provide a justification.
Are returns free?
No, return shipping costs are your responsibility. Two options are available to you:
- Simplified return (Metropolitan France): we send you a prepaid label at the carrier's rate, indicated before sending; its cost is deducted from your refund.
- Standard return: you return the package via the carrier of your choice and pay for shipping directly.
If your item is defective or does not match your order, the return is at our expense.
When will I be refunded?
Within 5 business days after receipt and inspection of your return, via the payment method used for the order. You will receive a confirmation email as soon as the refund is issued.
Product and Care
What materials are your shoes made of?
The upper, lining, and sole are made of leather-alternative materials, chosen for their durability and feel. On some models, the insole, which is the sole in contact with the foot, is made of leather: the product page will specify this.
How do I care for my shoes?
See the Shoe care page.
Payment
Which payment methods do you accept?
Visa, Mastercard, and American Express cards, as well as electronic wallets offered at checkout.
Is payment secure?
Yes. Transactions are encrypted and we never have access to your bank details.